Support

F-PAT mechanically processes the file data collected during the previous patrol and stores it on our servers. This stored data is compared against the latest patrol results. Any discrepancy — added, removed, or modified files — is treated as a tampering (change) event, and an alert is sent immediately.

Our servers attempt to reach the script at the scheduled time. If it cannot be found for any reason, F-PAT treats this as an anomaly and sends an alert email. You can restore monitoring by downloading the script again from the control panel and re-uploading it to your server.

Yes — F-PAT checks all files within the scope configured in your control panel. Note that some servers have administrator-level permissions set on certain directories, which may prevent file data from being retrieved. Please consult your server's specifications for details.

HTML is not the only target for tampering. For example, a PDF containing product specifications could be altered without touching any HTML file. If you only monitor HTML, you risk missing tampering of images, PDFs, or other file types — which could lead to incorrect information being displayed to users and serious complaints. For comprehensive protection, we recommend monitoring all file types.

Server-generated log files (access records updated on every visit) are typically not publicly accessible and change constantly, so they are candidates for exclusion. However, they usually don't exist in your public document root, so excluding them explicitly may not be necessary. Directories used by webmail applications should also be excluded for similar reasons — they generate frequent, expected changes.

Quiet hours lets you define a time window during which alert emails are suppressed — patrols still run on schedule, but notifications are held. For example, you might set quiet hours from 11 PM to 5 AM. If an anomaly is detected during that window, the alert is sent at the next patrol after quiet hours end.

Your mobile carrier settings may be blocking emails from PC domains. Check whether you have enabled filtering or allowed-sender restrictions on your device, and update those settings to allow email from F-PAT's servers.

To keep administrative costs low and monthly pricing affordable, we only offer annual billing. Payment is required in full for the year at the time of signup.

We do not issue invoices or receipts. Please arrange for alternative documentation as needed before signing up.

Use the "Forgot login details" option on the control panel login page to reset your credentials.

Submit a request via the "Service change request" option inside your control panel. We'll send you the upgrade steps by email. The upgrade takes effect once payment is confirmed — a specific start date cannot be requested.

Yes, but the process is manual: set your monitoring to "Stopped" in the control panel, then re-apply for the free trial. Downgrades are not processed automatically. Please note that no refund is issued for the remaining period of your standard plan contract.

Please complete payment at least one week before your contract expiry date. If payment is not received by then, the service will be suspended. Service resumes as soon as payment is confirmed.